Oyo Indonesia Adalah
Q: What should I do if I don't receive my referral reward within 48 hours?
A: If your referral reward is not credited within 48 hours, you may contact OYO customer support for assistance, providing details about the referral and check-out.
Q: Can I use the OYO Rupee earned through the Refer and Earn program for any hotel booking?
A: Yes, you can use the OYO Rupee earned through the program as a discount on any OYO hotel booking, up to the maximum usable limit per booking.
Q: How does OYO ensure the safety and security of its guests?
A: OYO implements various measures to ensure guest safety and security, including:
CCTV cameras: Most OYO properties are equipped with CCTV cameras in common areas for surveillance.
Security personnel: Many OYO hotels have trained security personnel available 24/7.
ID verification: Guests are required to show valid photo IDs during check-in for verification.
Guest support: OYO offers 24/7 customer support to address any concerns or emergencies guests may face.
Q: Can I withdraw the OYO Rupee to my bank account?
A: No, the OYO Rupee earned through the Refer and Earn program is generally non-transferable and can only be used as a discount on OYO hotel bookings.
Q: What are the benefits under the OYO Refer and Earn program?
A: Referees receive 400 OYO Rupee credited to their OYO Rupee wallet when creating an account using a referral code and checking out. Referrers earn 400 OYO Rupee when the referee checks out, with a maximum limit of 6,000 OYO Rupee or up to 15 check-outs, usable as a discount on their next stay.
Q: Is there a limit on the number of referral invites I can send in the OYO Refer and Earn program?
A: There is no limit to the number of friends you can invite to OYO as part of the Refer and Earn program.
Q: What are the most common complaints about OYO?
A: While OYO offers budget-friendly accommodations, some common complaints from guests include:
Discrepancies between room descriptions and actual conditions
Lack of cleanliness and hygiene in some properties
Poor customer service and responsiveness to complaints
Unprofessional behavior of staff
Difficulty in availing advertised amenities
Q: What are the cancellation and refund policies of OYO?
A: Cancellation policies vary depending on the booked property and chosen rate plan. Generally, OYO offers flexible cancellation options with a full refund if canceled within a specific timeframe. However, some non-refundable rates may apply. You can find the detailed cancellation policy for your booking on the website or app.
Q: Can I track the status of my referral rewards in the OYO app?
A: Yes, you can usually track the status of your referral rewards in the OYO app. There should be a dedicated section or page that provides information on earned and redeemed OYO Rupee.
Q: What is the OYO Refer and Earn program?
A: The OYO Refer and Earn program allow referrers to invite friends, family, and colleagues (referees) to use the OYO app. Upon the referee's first check-out, the referrer receives a referral reward.
